The North American Virtual Reference Conference is accepting proposals for our full day virtual conference on Tuesday Feb 12, 2019. We are seeking proposals for 45 minute sessions and 15 minute lightning talks from virtual reference providers relating to our theme. Because this is a virtual conference, presenters can present from anywhere as long as they have a stable internet connection.
Conference theme: Fully Present Online. Participants will hear virtual reference staff from around the continent discuss how they build connections and go deeper with patrons when their relationships are virtual, and discover the tools and build the skills necessary for creating meaning in their work in a virtual environment.
Opening Keynote by Miguel Figueroa. Bio: Miguel Figueroa works at the Center for the Future of Libraries (www.ala.org/libraryofthefuture), an initiative from the American Library Association. He has previously held positions at the American Theological Library Association; ALA’s Office for Diversity and Office for Literacy and Outreach Services; NYU’s Ehrman Medical Library; and Neal-Schuman Publishers. He is a graduate of the University of Arizona’s Knowledge River Program, an initiative that examines library issues from Hispanic and Native American perspectives.
Potential topics include but are not limited to:
Self-care in a virtual world
- Wellness/Self care
- Emotional intelligence
Tips and tools to connect remotely with patrons
- Communication strategies via chat
- Incorporating instruction and creating teachable moments
- The virtual reference interview/conversation
- Involving your user
- Providing referrals
- Open access resources
- Free online tools to connect with patrons
- Collaborative services
- Handling difficult visitors
- Crisis calls
- Being fully present while managing multiple visitors
- Chatting with teens
Telling your story
- Training and assessment
- Marketing your service
- Service Evaluation
- Telling your story with data
To submit a proposal, please fill out the proposal submission form by December 15th, 2018.