In May, 2019, OCLC announced the sale of QuestionPoint and the 24/7 Reference Cooperative to Springshare. Since then Minitex and AskMN libraries have been preparing for the migration from the QuestionPoint software to Springshare’s LibAnswers and LibChat systems.
As library services are impacted by COVID-19 and we begin to navigate working from home, it is important that patrons are able to connect with the services offered to them. One way to allow for this, is by adding a chat service for your library patrons.
AskMN: The Librarian Is In! has published its FY19 Report and is now available on the Minitex website. This article features some highlights from this past year.
In an announcement made Friday, May 31st, Springshare will acquire QuestionPoint.
Registration is now open for the North American Virtual Reference Online Conference! This free, fully online event is open to all - regardless of library type or experience with virtual reference. The conference will take place on February 12, 2019.
AskMN celebrated its 10 year anniversary at MLA with cake during Thursday’s dessert break.
The report highlights activity in the academic and public queues, how Minnesota patrons were helped, when patrons came in to ask questions, and patron satisfaction with the service.
Ask WA, like AskMN, is a cooperative of public and academic libraries around the state which work together along with librarians around the world to provide 24/7 access to library services.
Online reference desk staffed by librarians 24 hours a day, 7 days a week