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Jun 11, 2020
Authors
by Carla Pfahl

In May, 2019, OCLC announced the sale of QuestionPoint and the 24/7 Reference Cooperative to Springshare. Since then Minitex and AskMN libraries have been preparing for the migration from the QuestionPoint software to Springshare’s LibAnswers and LibChat systems.

Apr 1, 2020
Authors
by Carla Pfahl

As library services are impacted by COVID-19 and we begin to navigate working from home, it is important that patrons are able to connect with the services offered to them. One way to allow for this, is by adding a chat service for your library patrons. 

Aug 29, 2019
Authors
by Carla Pfahl

AskMN: The Librarian Is In! has published its FY19 Report and is now available on the Minitex website. This article features some highlights from this past year.

Sep 13, 2016
Authors
by Carla Pfahl

The report highlights activity in the academic and public queues, how Minnesota patrons were helped, when patrons came in to ask questions, and patron satisfaction with the service.

Jun 27, 2016
Authors
by Beth Staats

Ask WA, like AskMN, is a cooperative of public and academic libraries around the state which work together along with librarians around the world to provide 24/7 access to library services.

Feb 26, 2016
Authors
by Carla Pfahl

Ellen Range, a school librarian for ISD 535 in Rochester, put together this post about the AskMN statewide 24/7 virtual reference service,

AskMN logo.

Online reference desk staffed by librarians 24 hours a day, 7 days a week